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Answers​ ​to ​ ​some ​ ​of ​ ​your​ ​most frequently​ ​asked ​ ​questions:


I'm ​ ​from ​ ​overseas, ​ ​can ​ ​you ​ ​help ​ ​me ​ ​complete ​ ​the ​ ​process?

Yes, ​ ​of ​ ​course ​ ​we ​ ​can ​ ​help. ​ ​We ​ ​start ​ ​by ​ ​asking ​ ​you ​ ​a ​ ​series ​ ​of ​ ​questions, ​ ​similar ​ ​to what ​ ​the ​ ​Driver ​ ​and ​ ​Vehicle ​ ​Licensing ​ ​Agency ​ ​will ​ ​ask. ​ ​Once ​ ​submitted ​ ​we ​ ​then check ​ ​your ​ ​application ​ ​for ​ ​mistakes ​ ​and ​ ​errors. ​ ​When ​ ​all ​ ​that's ​ ​done, ​ ​we ​ ​send ​ ​it straight ​ ​to ​ ​the ​ ​Driver ​ ​and ​ ​Vehicle ​ ​Licensing ​ ​Agency. ​ ​You ​ ​can ​ ​relax, ​ ​because ​ ​your application ​ ​is ​ ​in ​ ​safe ​ ​hands.

I ​ ​need ​ ​to ​ ​renew ​ ​my ​ ​staffs ​ ​driving ​ ​licences, ​ ​can ​ ​you ​ ​process ​ ​multiple ​ ​licences under ​ ​one ​ ​order?

Yes, ​ ​we ​ ​can ​ ​help ​ ​you ​ ​and ​ ​your ​ ​business. ​ ​We ​ ​start ​ ​by ​ ​sending ​ ​each ​ ​of ​ ​your ​ ​staff ​ ​that need ​ ​their ​ ​licence ​ ​renewed ​ ​a ​ ​series ​ ​of ​ ​questions, ​ ​similar ​ ​to ​ ​what ​ ​the ​ ​Driver ​ ​and Vehicle ​ ​Licensing ​ ​Agency ​ ​will ​ ​ask. ​ ​We ​ ​then ​ ​take ​ ​all ​ ​of ​ ​these ​ ​applications ​ ​and ​ ​check each ​ ​one ​ ​carefully ​ ​for ​ ​mistakes ​ ​and ​ ​errors. ​ ​When ​ ​all ​ ​that's ​ ​done, ​ ​we ​ ​send ​ ​each application ​ ​separately ​ ​to ​ ​the ​ ​Driver ​ ​and ​ ​Vehicle ​ ​Licensing ​ ​Agency. ​ ​You ​ ​can ​ ​relax, because ​ ​your ​ ​business ​ ​is ​ ​in ​ ​safe ​ ​hands.

What ​ ​is ​ ​a ​ ​photocard ​ ​driving ​ ​licence?

It's ​ ​the ​ ​standard ​ ​UK ​ ​driving ​ ​licence. ​ ​It ​ ​is ​ ​a ​ ​pink ​ ​card ​ ​with ​ ​the ​ ​photo ​ ​of ​ ​the ​ ​driver ​ ​on the ​ ​front.

These ​ ​cards ​ ​were ​ ​first ​ ​issued ​ ​in ​ ​1998 ​ ​and ​ ​they're ​ ​the ​ ​only ​ ​type ​ ​of ​ ​driving ​ ​licence ​ ​the Driver ​ ​and ​ ​Vehicle ​ ​Licensing ​ ​Agency ​ ​currently ​ ​issues.

You ​ ​may ​ ​have ​ ​an ​ ​old ​ ​style ​ ​paper ​ ​licence ​ ​- ​ ​that's ​ ​a ​ ​different ​ ​type ​ ​of ​ ​licence ​ ​which ​ ​is still ​ ​valid. ​ ​You ​ ​can ​ ​apply ​ ​to ​ ​change ​ ​this ​ ​type ​ ​of ​ ​licence ​ ​for ​ ​a ​ ​photocard ​ ​driving ​ ​licence through ​ ​us ​ ​- ​ ​we ​ ​do ​ ​charge ​ ​a ​ £48 ​ ​+ ​ ​VAT ​ ​fee ​ ​to ​ ​do ​ ​this ​ ​for ​ ​you.

Why ​ ​would ​ ​I ​ ​need ​ ​to ​ ​renew ​ ​my ​ ​driving ​ ​licence?

It's ​ ​a ​ ​legal ​ ​requirement ​ ​to ​ ​renew ​ ​your ​ ​driving ​ ​licence ​ ​card ​ ​every ​ ​ten ​ ​years, ​ ​and ​ ​there are ​ ​quite ​ ​a ​ ​few ​ ​reasons ​ ​to ​ ​make ​ ​sure ​ ​you ​ ​have ​ ​a ​ ​valid ​ ​licence:

  • It's ​ ​illegal ​ ​to ​ ​drive ​ ​without ​ ​a ​ ​valid ​ ​licence
  • You ​ ​can ​ ​be ​ ​fined ​ ​up ​ ​to ​ £1,000 ​ ​if ​ ​you're ​ ​stopped ​ ​by ​ ​police
  • You ​ ​may ​ ​face ​ ​difficulties ​ ​with ​ ​​ ​car ​ ​insurance ​ ​if ​ ​you ​ ​are ​ ​driving ​ ​with ​ ​an ​ ​expired licence
  • You ​ ​may ​ ​be ​ ​breaking ​ ​local ​ ​laws ​ ​when ​ ​driving ​ ​abroad
  • Car ​ ​hire ​ ​firms ​ ​may ​ ​deem ​ ​your ​ ​licence ​ ​to ​ ​be ​ ​invalid

It's ​ ​important ​ ​that ​ ​driving ​ ​licences ​ ​are ​ ​updated ​ ​every ​ ​10 ​ ​years. ​ ​Having ​ ​an ​ ​up ​ ​to ​ ​date licence ​ ​will ​ ​mean ​ ​you ​ ​have ​ ​the ​ ​latest ​ ​security ​ ​features ​ ​to ​ ​protect ​ ​you ​ ​against ​ ​fraud. This ​ ​will ​ ​also ​ ​help ​ ​prevent ​ ​driving ​ ​licence ​ ​impersonation, ​ ​stopping ​ ​disqualified ​ ​and dangerous ​ ​drivers ​ ​taking ​ ​to ​ ​our ​ ​roads.

Am ​ ​I ​ ​due ​ ​to ​ ​renew?

Wave ​ ​goodbye ​ ​to ​ ​that ​ ​old ​ ​driving ​ ​licence ​ ​because ​ ​we'll ​ ​help ​ ​you ​ ​renew ​ ​your ​ ​driving licence ​ ​for ​ ​just ​ ​£48 ​ ​+ ​ ​VAT. ​ ​For ​ ​that, ​ ​we ​ ​will ​ ​ask ​ ​you ​ ​to ​ ​submit ​ ​your ​ ​details ​ ​to ​ ​the ​ ​best of ​ ​your ​ ​knowledge. ​ ​Our ​ ​accounts ​ ​team ​ ​will ​ ​then ​ ​look ​ ​through ​ ​your ​ ​application ​ ​to make ​ ​sure ​ ​everything ​ ​is ​ ​correct, ​ ​before ​ ​applying ​ ​directly ​ ​to ​ ​the ​ ​Driver ​ ​and ​ ​Vehicle Licensing ​ ​Agency ​ ​on ​ ​your ​ ​behalf.

You ​ ​can ​ ​have ​ ​your ​ ​entitlement ​ ​to ​ ​drive ​ ​withdrawn ​ ​(you ​ ​will ​ ​not ​ ​be ​ ​allowed ​ ​to ​ ​drive) ​ ​or you ​ ​can ​ ​be ​ ​fined ​ ​£1,000 ​ ​for ​ ​having ​ ​a ​ ​licence ​ ​with ​ ​out ​ ​of ​ ​date ​ ​information, ​ ​so ​ ​it's ​ ​best not ​ ​to ​ ​take ​ ​any ​ ​chances.

When ​ ​do ​ ​I ​ ​need ​ ​to ​ ​renew ​ ​my ​ ​photocard ​ ​driving ​ ​licence?

At ​ ​least ​ ​every ​ ​10 ​ ​years ​ ​up ​ ​to ​ ​the ​ ​age ​ ​of ​ ​70. ​ ​Your ​ ​licence ​ ​will ​ ​expire ​ ​10 ​ ​years ​ ​after ​ ​it was ​ ​last ​ ​renewed.

How ​ ​do ​ ​I ​ ​know ​ ​if ​ ​my ​ ​driving ​ ​licence ​ ​has ​ ​expired?

On ​ ​your ​ ​card ​ ​there ​ ​is ​ ​an ​ ​expiry ​ ​date. ​ ​Each ​ ​section ​ ​of ​ ​your ​ ​card ​ ​is ​ ​numbered, ​ ​with ​ ​1-3 being ​ ​your ​ ​name ​ ​and ​ ​date ​ ​of ​ ​birth.

You ​ ​need ​ ​to ​ ​look ​ ​at ​ ​4b ​ ​as ​ ​this ​ ​is ​ ​the ​ ​valid ​ ​to ​ ​date ​ ​of ​ ​your ​ ​card.

What ​ ​if ​ ​I ​ ​have ​ ​an ​ ​old ​ ​style ​ ​paper ​ ​driving ​ ​licence?

Unless ​ ​you ​ ​have ​ ​reached ​ ​the ​ ​age ​ ​of ​ ​70, ​ ​or ​ ​your ​ ​details ​ ​have ​ ​changed ​ ​since ​ ​your licence ​ ​was ​ ​issued, ​ ​you ​ ​don't ​ ​need ​ ​to ​ ​renew ​ ​your ​ ​paper ​ ​driving ​ ​licence. You ​ ​can ​ ​still ​ ​upgrade ​ ​your ​ ​paper ​ ​licence ​ ​at ​ ​any ​ ​time ​ ​by ​ ​applying ​ ​to ​ ​exchange ​ ​it ​ ​for ​ ​a photocard.

How ​ ​can ​ ​I ​ ​review ​ ​my ​ ​photocard ​ ​driving ​ ​licence?

You ​ ​should ​ ​receive ​ ​a ​ ​D798 ​ ​renewal ​ ​notification ​ ​through ​ ​the ​ ​post ​ ​two ​ ​months ​ ​before your ​ ​licence ​ ​expires.

You ​ ​can ​ ​then ​ ​choose ​ ​to ​ ​use ​ ​the ​ ​Driver ​ ​and ​ ​Vehicle ​ ​Licensing ​ ​Agency ​ ​directly through ​ ​GOV.UK, ​ ​which ​ ​there ​ ​may ​ ​or ​ ​may ​ ​not ​ ​be ​ ​a ​ ​fee ​ ​to ​ ​pay ​ ​- ​ ​depending ​ ​on ​ ​the licence ​ ​type ​ ​you ​ ​require. ​ ​You ​ ​also ​ ​have ​ ​the ​ ​option ​ ​of ​ ​using ​ ​the ​ ​Post ​ ​Office ​ ​or ​ ​our service, ​ ​however ​ ​both ​ ​of ​ ​these ​ ​options ​ ​do ​ ​charge ​ ​a ​ ​fee ​ ​for ​ ​completing ​ ​and submitting ​ ​the ​ ​application ​ ​for ​ ​you.

What ​ ​if ​ ​I ​ ​don't ​ ​have ​ ​my ​ ​D798 ​ ​Renewal ​ ​Reminder?

If ​ ​your ​ ​personal ​ ​details ​ ​haven't ​ ​changed, ​ ​you ​ ​can ​ ​still ​ ​use ​ ​the ​ ​our ​ ​service. ​ ​If ​ ​your details ​ ​have ​ ​changed ​ ​or ​ ​you ​ ​are ​ ​unable ​ ​to ​ ​provide ​ ​both ​ ​parts ​ ​of ​ ​the ​ ​licence ​ ​you ​ ​will need ​ ​to ​ ​apply ​ ​directly ​ ​to ​ ​the ​ ​Driver ​ ​and ​ ​Vehicle ​ ​Licensing ​ ​Agency ​ ​directly ​ ​through GOV.UK.

What's ​ ​the ​ ​paper ​ ​counterpart?

It's ​ ​the ​ ​document ​ ​that ​ ​came ​ ​with ​ ​your ​ ​photocard ​ ​driving ​ ​licence, ​ ​if ​ ​you ​ ​received ​ ​your licence ​ ​after ​ ​1998, ​ ​you'll ​ ​have ​ ​one.

It'll ​ ​have ​ ​the ​ ​code ​ ​D740 ​ ​in ​ ​the ​ ​top ​ ​right ​ ​hand ​ ​corner ​ ​and ​ ​say ​ ​‘Counterpart ​ ​driving licence' ​ ​at ​ ​the ​ ​top, ​ ​along ​ ​with ​ ​your ​ ​name ​ ​and ​ ​address.

It's ​ ​different ​ ​from ​ ​an ​ ​older-style ​ ​paper ​ ​driving ​ ​licence, ​ ​so ​ ​make ​ ​sure ​ ​you ​ ​don't confuse ​ ​the ​ ​two.

How ​ ​can ​ ​I ​ ​show ​ ​someone ​ ​else ​ ​my ​ ​driving ​ ​record?

If ​ ​you're ​ ​applying ​ ​for ​ ​a ​ ​new ​ ​job, ​ ​hiring ​ ​a ​ ​car, ​ ​or ​ ​just ​ ​need ​ ​to ​ ​show ​ ​someone ​ ​else ​ ​your driving ​ ​record, ​ ​you'll ​ ​need ​ ​to ​ ​use ​ ​the ​ ​Driver ​ ​and ​ ​Vehicle ​ ​Licensing ​ ​Agency's ​ ​Share Driving ​ ​Licence ​ ​service.

To ​ ​do ​ ​this, ​ ​you'll ​ ​need ​ ​your ​ ​driving ​ ​licence ​ ​number, ​ ​your ​ ​National ​ ​Insurance ​ ​number, and ​ ​your ​ ​driving ​ ​licence ​ ​postcode.

  • Log ​ ​on ​ ​to ​ ​Driver ​ ​and ​ ​Vehicle ​ ​Licensing ​ ​Agency's ​ ​Driving ​ ​Licence ​ ​service ​ ​on GOV.UK
  • Click ​ ​‘Share ​ ​your ​ ​licence ​ ​information', ​ ​follow ​ ​the ​ ​instructions ​ ​and ​ ​make ​ ​a ​ ​note of ​ ​your ​ ​code
  • This ​ ​code ​ ​can ​ ​only ​ ​be ​ ​used ​ ​once. ​ ​To ​ ​share ​ ​your ​ ​driving ​ ​record ​ ​again ​ ​or ​ ​with someone ​ ​else, ​ ​you'll ​ ​need ​ ​a ​ ​new ​ ​code
  • You ​ ​can ​ ​share ​ ​this ​ ​code ​ ​with ​ ​whoever ​ ​needs ​ ​to ​ ​see ​ ​your ​ ​driving ​ ​record. ​ ​For example ​ ​car ​ ​hire ​ ​companies ​ ​or ​ ​employers. ​ ​You ​ ​will ​ ​also ​ ​need ​ ​to ​ ​supply ​ ​them with ​ ​​ ​the ​ ​last ​ ​8 ​ ​digits ​ ​of ​ ​your ​ ​driving ​ ​licence ​ ​number
  • They ​ ​can ​ ​then ​ ​look ​ ​up ​ ​your ​ ​driving ​ ​record ​ ​on ​ ​GOV.UK

Why ​ ​are ​ ​the ​ ​Driver ​ ​and ​ ​Vehicle ​ ​Licensing ​ ​Agency ​ ​getting ​ ​rid ​ ​of ​ ​the counterpart?

This ​ ​is ​ ​all ​ ​to ​ ​simplify ​ ​the ​ ​Driver ​ ​and ​ ​Vehicle ​ ​Licensing ​ ​Agency's ​ ​services ​ ​– ​ ​which should ​ ​mean ​ ​fewer ​ ​forms ​ ​and ​ ​documents ​ ​to ​ ​keep ​ ​track ​ ​of.

I'm ​ ​hiring ​ ​a ​ ​vehicle ​ ​on ​ ​holiday ​ ​– ​ ​what ​ ​should ​ ​I ​ ​do?

Since ​ ​8 ​ ​June ​ ​2015, ​ ​British ​ ​holidaymakers ​ ​may ​ ​need ​ ​to ​ ​pack ​ ​a ​ ​special ​ ​code ​ ​from ​ ​the the ​ ​Driver ​ ​and ​ ​Vehicle ​ ​Licensing ​ ​Agency ​ ​to ​ ​hire ​ ​a ​ ​vehicle.

This ​ ​is ​ ​because ​ ​the ​ ​paper ​ ​counterpart ​ ​to ​ ​the ​ ​photocard ​ ​driving ​ ​licence, ​ ​the ​ ​bit ​ ​that shows ​ ​your ​ ​​ ​entitlements ​ ​and ​ ​any ​ ​endorsements ​ ​– ​ ​is ​ ​no ​ ​longer ​ ​valid ​ ​and ​ ​issued ​ ​by the ​ ​Driver ​ ​and ​ ​Vehicle ​ ​Licensing ​ ​Agency.

Make ​ ​sure ​ ​you ​ ​check ​ ​with ​ ​your ​ ​hire ​ ​company ​ ​what ​ ​documents ​ ​they ​ ​will ​ ​want ​ ​to ​ ​see.

Holidaymakers ​ ​who ​ ​need ​ ​to ​ ​share ​ ​their ​ ​driving ​ ​history ​ ​should ​ ​use ​ ​the ​ ​Driver ​ ​and Vehicle ​ ​Licensing ​ ​Agency's ​ ​Share ​ ​Driving ​ ​Licence ​ ​service ​ ​to ​ ​generate ​ ​a ​ ​unique ​ ​code to ​ ​share ​ ​their ​ ​licence ​ ​details ​ ​with ​ ​the ​ ​hire ​ ​company